How does Covid-19 affect me as a customer?
We are trying to make the escape room experience as fun as always, but we have implemented guidelines (in accordance with the CDC) to keep our customers and staff as safe as we can.
How much does it cost? Can I get a group discount?
It will be $28 per person. This price includes tax (unlike many other companies).
Currently, we are not offering group discounts.
Can I walk in without a booking?
Is my booking complete?
Do I have to pay a deposit?
Do I have to sign a waiver?
When should I arrive for my game?
What are the age requirements?
Our Experience Curators can offer extra help for ages 8-14 when special events have been prearranged. If you are concerned or want to find out about the suitability of our rooms, get in contact and we can help find the best room for you and your group.
Can I play outside of normal booking hours?
I've never played an escape room before, any advice?
Of course! We know our rooms inside out and are always happy to offer any help you might need. Communication is a big part of playing; if you find something or have an idea, tell the rest of the group, it might be what you need. Imagination can be helpful too, if you think something is possible, it might just work! Even if you're not a big talker or thinker, just keep your eyes open, finding things is half the battle. Whatever works for you, have fun doing it!
What if we get stuck on a puzzle and don't know what to do next?
Something broke in the room, am I liable?
We know accidents happen, and lots of people using the same item the same way over and over can shorten its life. If something does break please let us know so we can get it fixed as quickly as possible. However, if you have maliciously or knowingly forced something, you may be liable for repair costs, as stated in the waiver.
What if I feel uncomfortable in the room and want to get out?
Every escape room at Ozark Escape has an emergency exit door. You can leave at any time through this door if you feel the need. The Experience Curator will make sure you know exactly where it is.
I've played loads of rooms already, can you challenge me?
We love having guests that have played many times before, it's great to see you coming back for more. Our rooms have a set difficulty that can't be varied much (be it easy or hard), but our team will be happy to tell you the fastest times if you want to race the clock. We'll be happy to recommend a room for your level of difficulty.
Can we have a birthday party with you?
Yes. Our locations all have an area that you can use (a fee may be charged) for any special occasion, such as birthday parties. We can set up extra tables and chairs for your group so you can eat before or after playing your room. We do not offer catering but you are welcome to bring your own.
Are you the only escape room in town?
In most places there is usually at least one other escape room business. Please make sure your entire group knows where they are playing. Our addresses are listed at the bottom of this page and we are always happy to help give directions if needed.
I can't make my assigned booking time, what should I do?
If you are unable to get to us, please let us know as soon as possible. While we do not typically offer refunds, we may be able to reschedule your booking for another time.
Can we have more than the maximum amount of players in a room?
Each room has a maximum group amount based on the room size and included puzzles. If your group is larger than this we can schedule 2 (or more) rooms to fit everyone in comfortably. Give us enough notice and we can set the rooms up to all start at the same time.
Does every group escape in time?
No, but we hope that it will still be fun! The rooms will challenge your group, but they are all made to be escaped. The Experience Curator can help you by giving periodic clues during the game, to give you a greater chance of completing the room. Working together and communicating is a great way to improve your chances of escaping.
Do all Ozark Escape locations have the same rooms?
Our rooms will vary by location. While some locations may have some of the same stories, the setup, layout, and props are unique to each room. Even if you play it at one location, finding it at another will offer a different experience.
Will I have to play with people I don't know?
No! We only offer private bookings. We will never put you in a room with strangers.
How often do you change your rooms?
We aim to change rooms after a year or so, depending on popularity. It takes a lot of work to plan and create, and we want everyone to get to play it and enjoy. We often cycle the rooms across our locations. If a room does move to a new location, it will often have new props and puzzles so it will be a fun new experience.
Your rooms and stories are great, can I play them anywhere else?
Outside of Ozark Escape you will not be able to find our rooms. There may be similar story lines else where but all our rooms are unique to us. Inspired by movies, books, history, pop culture and more, our imaginative and creative staff write and create everything about our rooms for an exciting and one-of-a-kind experience.
Who can play?
What is Ozark Escape doing in regards to Covid-19?
As well as the new guidelines for customers (mentioned above), Ozark Escape is taking addtional steps to throughly clean and sanitise all common areas and game play areas.